Shipping Policy
We do our best to ensure that your jewelry arrives safely and as quickly as possible.
Delivery Times
Major cities: Delivery usually takes between 24 and 72 hours.
Smaller or more distant cities: Delivery may take up to 4–5 days.
Please note that delivery times may vary depending on your location and unforeseen circumstances.
Shipping Fees Shipping fees range from 20 DH to 35 DH, depending on your city.
Opening Your Package You are welcome to open your package upon delivery to check your product and make sure you have received the correct item.
Refunds & Returns Policy
At our jewelry store, we carefully prepare every order to ensure you receive exactly what you selected. Refunds or returns are accepted only in the following situations:
Important: Any issue must be reported on the same day you receive your order. Please contact us immediately and provide clear photos or videos of the item and its packaging so we can review the issue.
Once we verify the problem, we will guide you through the next steps and work to find an appropriate solution.
Please note: Refunds or returns are not accepted for reasons such as changing your mind or choosing the wrong product yourself.
Thank you for shopping with us and for trusting our jewelry brand. We truly appreciate your support! ♡